Elements and Performance Criteria
- Establish scope of office processes to be included
- Identify office process links to other departments and external organisations.
- Establish deliverables expected by internal and external customers, including regulators, if any.
- Identify existing processes completely internal to the office.
- Confirm management support and identify any imposed exclusions or limits to the office competitive systems and practices implementation process.
- Identify any required budget and reporting processes.
- Facilitate engagement by office or administration work group with competitive systems and practices
- Determine extent of capacity and commitment to efficiency improvement.
- Explain competitive systems and practices concepts.
- Gain commitment to competitive systems implementation.
- Agree with other employees on visual indicators to be used and their location.
- Determine skill base of office or administration employees in competitive systems and practices and techniques and arrange for any required training.
- Encourage or develop communications between employees and specialists outside the team.
- Facilitate implementation of competitive systems and practices
- Guide others in the process of selecting/reviewing competitive practices.
- Collectively examine known customer requirements.
- Identify process stages.
- Establish/review triggers and indicators for customer pull in the office.
- Participate in and guide setting/resetting of key performance indicators (KPIs).
- Encourage and lead implementation of competitive system and selected practices.
- Identify muda (waste) using implemented competitive systems and practices.
- Set up/review processes for classifying and reducing muda.
- Facilitate continuous improvement